Action required for members using Medibank, HICAPS or HealthPoint electronic claiming.
ARHG is requesting providers to upload their Medibank provider number to the ARHG Portal to improve the accuracy of electronic health fund claiming.
Recording your Medibank provider number allows health funds to correctly link your ARHG provider number with your electronic provider number used for HICAPS and HealthPoint transactions. This helps reduce claiming issues and supports a smoother experience for both providers and their clients.
What you need to do
If you are an ARHG provider, please:
- Visit the ARHG Medibank Provider Number Page.
- Enter your Medibank provider number.
- Complete a separate submission for each ARHG provider number if you hold multiple provider numbers (for example, across different modalities).
The update takes approximately five minutes to complete.
A step-by-step user guide is available to help you through the process.
Why this is important
Keeping your Medibank provider number up to date helps health funds:
- Match your ARHG and electronic claiming provider numbers.
- Minimise HICAPS and HealthPoint claiming issues.
- Improve the claiming experience for you and your clients.
How to find your Medibank provider number
If you are unsure of your Medibank provider number, you can locate your details by logging into the ATMS Member Portal.
Once logged in, navigate to provider numbers and review your registered health fund provider details. If you require further assistance accessing your information, please contact info@atms.com.au for assistance.
We encourage all eligible members to complete this update as soon as possible.
