Telehealth Consultations

CBHS

Telehealth Naturopath and Herbal Medicine consultations are claimable with CBHS.

As with face-to-face consultations, the same claiming criteria apply.

The provider must:

• Be a qualified practitioner
• Be registered with an Australian accredited association

The invoice must also include the following details:

• Practitioner’s full name (clearly printed)
• Full practice address and telephone number
• Full name of the patient
• Date and cost of the service
• Description of the service provided
• Provider number

Please note that Nutrition services are not claimable with CBHS.

Medibank/ ahm

Medibank and ahm have confirmed that telehealth Nutrition consultations are currently available.

For Nutrition services, telehealth consultations are subject to the same requirements as in-person appointments. Billing Standards, Provider Recognition standards, and Patient Records standards continue to apply.

Nutrition services may be covered via PackageBonus, which is included in some products but not all. Members are therefore advised to confirm their individual claiming eligibility directly with Medibank before booking an appointment, as entitlements vary by product.

Telehealth coverage for Naturopathy and Western Herbal Medicine remains under review and will be confirmed by Medibank and ahm at a later stage.

Australian Unity

Australian Unity will only reimburse Nutrition telehealth services if both provider eligibility and invoice documentation rules are met.

Provider eligibility

To be accepted for claims, the practitioner must:

• Hold a Diploma in Nutrition
• Be registered with an approved professional association
• Be set up for telehealth claiming (teleclaims)

Invoice requirements

For a claim to be processed, the invoice must clearly include:

• Provider’s stamped name and address
• Member’s name (the client)
• Date of service
• A clear service description (e.g., “nutrition consultation” or “telehealth nutrition consultation”)
• The fee charged